Unipart (Bentley Contract), Richard Hind, HR Manager
I thought I would drop you a note to say thank you for all of the hard work, commitment and support provided by TRS to Unipart whilst we were delivering the Bentley Motors 3PL contract.
The engagement and understanding of our learning and skill needs was first class. TRS were always service and quality focused, talking to us about what was right for our learners over costs and profit. The commercial and account management from yourself was first class. If we wanted to bounce ideas and questions to you for comment you always made time. If I could engage TRS for the delivery of the Apprenticeship Levy in Unipart Group I would, but alas the decision has been taken to deliver this inhouse and draw down the levy funding ourselves.
Over 2 years we had over 80 permanent and temporary colleagues sign up to the Warehousing and Storage or Performance Manufacturing Operations NVQ qualifications, with a 100% completion rate for those who stayed with the contract, and a high % who completed else where if we released agency colleagues due to production volumes or they moved on. This was largely attributable in my opinion to the commitment to the learners by Derek and Ian, TRS tutors / coaches.
On that topic, having site specific dedicated tutoring worked really well for us. Derek and Ian are down to earth and make things easy to understand. They were happy to work directly with Operations Managers, organising their own time and managing learner time out of their warehouse roles with the agreement of the operation to evidence workbook requirements to support the compliance side of the qualifications.
Due to their knowledge they were able to link work based evidence across learning modules to make the most of learner time away from their roles. They gave confidence and encouragement to all learners be they permanent or agency. Knowing some of the characters they supported, they did well to attain buy in and commitment to the qualifications given some of our teams had worked in warehousing for 30 years and were sceptical at first.
Flexibility is another plus - the operation was across day and night shift and I constantly bumped into Derek and Ian around midnight supporting their learners. Indeed, within the last week of the contract they supported in certificate presentation on the night shift to ensure that deserved recognition was shared with all learners and the success was celebrated in the appropriate way.
I highly recommend TRS for learning and development qualification provision and would be happy to back up these words with a verbal discussion with any prospective client.
HR Business Partner - Automotive Unipart - Logistics.